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Packaging and Shipping

SHIPPING INFORMATION

DELIVERY TIME, DAMAGES and VAT/CUSTOMS

Packing, damages and order issues: We try to pack our goods as well as possible – but it can happen that a product arrives damaged. Please note you have to report it immediately (after opening the parcel) to the courier as well as to us and send a picture of the parcel and the damaged goods, in cause of damages or any other goods related issues! This is not valid for any SwissPost deliveries as all risks are taken over by the customer (only regarding damages)!

If we do not get any report with the pictures of the parcel and the goods within 24hours there will be no money back or exchange of the goods if applicable!

Shipping: After the product is packed, the shipping time of the chosen shipping way needs to be added. It depends where you live. Regarding the chosen delivery way it can take between 5 and until 32 days at least. Delivery date is only roughly estimated in the order process, we cannot guarantee the arrival date in any way. But you will receive anyway a confirmation email when the order is sent as well as you can see it in your account. A tracking code is sent by email to you (not available on SwissPost Eco and Prio).

Note: ON THE SWISSPOST ECONOMY and PRIORITY SHIPPING METHOD THERE IS NO TRACKING OR INSURANCE AVAILABLE.  This means that you take over all risks of the shipping, including damages or losses! There will be no refund for any damages or losses!

You find below a table with the longest estimated shipping times from Swiss Post, after you received the email that your order has been shipped or you see in your account that the order is completed.

URGENT ORDERS

NOTE: For some products, we have no stock ourselves and a supplier near us stocks it. If you want to be sure that your order will arrive before a special date, Christmas or a birthday etc. with placing the order you have to inform us with a note or email and name us the date. In the case of negative reply, we can easily change or cancel such order. If we do not get a prior notice in such case we cannot take back the ordered item if it is too late. If we have to take back the item a cancellation fee of CHF 50.00 is due. We can never guarantee that a shipping arrives in time but to make sure that you receive the order as soon as possible.

Carrier Fees

Most carriers charge an amount for their service, paperwork with custom/VAT of your country. The amount vary between 10$ – 25$. With DHL we can offer you the Worldwide Express including the “border service fee”. It seems that the shipping would be more expensive but you can be sure that the only additional amount you have to pay are official taxes and duties of your country (f.e. custom, VAT, FDA or others). No other charges will appear. You can now clearly calculate.

VAT AND CUSTOMS INFORMATION

Please note that you might have to pay for VAT and customs in your country. Orders shipped outside of Switzerland may be subject to import taxes, customs duties and fees levied by the destination country or carrier (except DHL which has no additional fee). The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Swissmade.direct has no control over these charges, nor can Swissmade.direct predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for more information. It is the purchasers’s responsibility to obtain the import regulations of the destination country. We are not responsible for any difficulties, delays or losses regarding this matter. There will be no refunds if the goods can not be imported in your country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The exact amount of the customs duty depends on your country’s legal regulations and the individual product. We cannot influence this and will not write illegally lower invoices or send it from outside of Switzerland because both actions are a tax crime, for you and for us. Note: If you do not pay this VAT and custom taxes and your order will be sent back to us, there will be no refund! Instead of there will be due the charge for sending back your order and a handling fee of USD 50.00 to your account or credit card.

If you want know more about VAT and customs, please visit on Wikipedia https://en.wikipedia.org/wiki/List_of_countries_by_tax_rates

Estimated shipping times on SwissPost economy sendings as most time consuming shipping way

Country ISO Code Country Name Estimated Time
AD Andorra E + 6-15
AE Vereinigte Arabische Emirate E + 15-25
AF Afghanistan E + 20-25
AG Antigua und Barbuda E + 15-20
AI Anguilla E + 15-20
AL Albanien E + 10-15
AM Armenien E + 15-20
AO Angola E + 20-30
AR Argentinien E + 15-20
AS Samoa, amerikanischer Teil E + 16-25
AT Oesterreich E + 5-8
AU Australien E + 9-15
AW Aruba E + 20-25
AZ Aserbaidschan E + 15-25
BA Bosnien-Herzegowina E + 7-15
BB Barbados E + 15-25
BD Bangladesh E + 20-30
BE Belgien E + 4-7
BF Burkina Faso E + 15-25
BG Bulgarien E + 8-15
BH Bahrain E + 20-25
BI Burundi E + 20-30
BJ Benin E + 20-25
BM Bermuda E + 20-25
BN Brunei E + 15-20
BO Bolivien E + 15-25
BR Brasilien E + 16-25
BS Bahamas E + 15-25
BT Bhutan E + 20-30
BW Botswana E + 15-20
BY Belarus E + 15-20
BZ Belize E + 15-20
CA Kanada E + 8-12
CC Kokos-Insel (Keeling) E + 9-15
CD Kongo, demokratische Republik E + 15-25
CF Zentralafrika E + 20-30
CG Kongo (Republik) E + 20-30
CI Elfenbeinkueste E + 15-25
CK Cook-Inseln E + 15-25
CL Chile E + 10-20
CM Kamerun E + 15-25
CN China (Volksrepublik) E + 15-25
CO Kolumbien E + 11-25
CR Costa Rica E + 15-25
CU Kuba E + 15-25
CV Kapverdische Inseln E + 15-20
CW Curaçao E + 15-25
CX Weihnachtsinseln (indischer Ozean) E + 20-30
CY Zypern E + 20-30
CZ Tschechische Republik E + 8-10
DE Deutschland E + 4-7
DJ Djibouti E + 15-25
DK Dänemark E + 5-7
DM Dominica E + 15-20
DO Dominikanische Republik E + 10-20
DZ Algerien E + 8-15
EC Ekuador E + 15-25
EE Estland E + 15-25
EG Ägypten E + 15-30
ER Eritrea E + 15-20
ES Spanien E + 7-10
ET Äthiopien E + 15-20
FI Finnland E + 8-10
FJ Fidschi E + 20-25
FK Falkland-Inseln E + 15-25
FO Faeroer-Inseln E + 11-15
FR Frankreich E + 5-7
GA Gabun E + 20-30
GB Grossbritannien und Nordirland E + 6-10
GD Grenada E + 15-20
GE Georgien E + 15-20
GF Franzoesisch-Guyana E + 15-25
GG Guernsey E + 7-10
GH Ghana E + 15-25
GI Gibraltar E + 12-20
GL Grönland E + 20-35
GM Gambia E + 20-30
GN Guinea (Republik) E + 15-25
GP Guadeloupe E + 15-25
GQ Aequatorial-Guinea E + 15-25
GR Griechenland E + 10-20
GS Suedgeorgien und die suedlichen Sandwichinseln E + 15-25
GT Guatemala E + 15-25
GU Guam E + 11-15
GW Guinea-Bissau E + 15-20
GY Guyana E + 15-20
HK Hongkong E + 8-10
HN Honduras E + 11-20
HR Kroatien E + 8-12
HT Haiti E + 15-25
HU Ungarn E + 6-10
ID Indonesien E + 15-25
IE Irland E + 6-10
IL Israel E + 10-15
IM Man, Insel E + 9-15
IN Indien E + 15-20
IQ Irak E + 15-20
IR Iran E + 15-20
IS Island E + 8-12
IT Italien E + 8-15
JE Jersey E + 9-15
JM Jamaika E + 15-25
JO Jordanien E + 20-25
JP Japan E + 8-10
KE Kenia E + 15-30
KG Kirgisistan E + 20-30
KH Kambodscha E + 15-30
KI Kiribati E + 15-20
KM Komoren E + 15-20
KN St. Christoph (St. Kitts) und Nevis E + 15-20
KP Korea, demokratische Volksrepublik (Nordkorea) E + 15-25
KR Korea, Republik (Suedkorea) E + 8-12
KW Kuwait E + 20-25
KY Cayman E + 20-25
KZ Kasachstan E + 15-25
LA Laos E + 25-30
LB Libanon E + 11-20
LC St. Lucia E + 15-20
LK Sri Lanka E + 15-25
LR Liberia E + 20-30
LS Lesotho E + 15-25
LT Litauen E + 8-15
LU Luxemburg E + 5-7
LV Lettland E + 8-15
MA Marokko E + 15-30
MC Monaco E + 5-15
MD Moldova E + 15-20
ME Montenegro, Republik E + 9-15
MG Madagaskar E + 15-30
MH Marshall-Inseln E + 11-15
MK Mazedonien, ehemalige jugoslawische Republik E + 8-12
ML Mali E + 20-30
MM Myanmar (Union) E + 11-20
MN Mongolei E + 15-25
MO Macao E + 15-20
MP Marianen-Inseln E + 11-15
MQ Martinique E + 15-25
MR Mauretanien E + 20-30
MS Montserrat E + 15-20
MT Malta E + 10-15
MU Mauritius, Insel E + 10-20
MV Malediven E + 20-30
MW Malawi E + 20-30
MX Mexiko E + 20-35
MY Malaysia E + 10-15
MZ Mosambik E + 20-30
NA Namibia E + 15-20
NC Neukaledonien E + 20-25
NE Niger E + 15-25
NF Norfolk-Insel E + 15-20
NG Nigeria E + 15-25
NI Nikaragua E + 15-25
NL Niederlande E + 5-8
NO Norwegen E + 8-10
NP Nepal E + 15-25
NR Nauru E + 15-20
NZ Neuseeland E + 12-15
OM Oman E + 20-30
PA Panama E + 15-25
PE Peru E + 15-25
PF Französisch-Polynesien E + 15-25
PG Papua-Neuguinea E + 20-25
PH Philippinen E + 15-25
PK Pakistan E + 15-25
PL Polen E + 7-12
PM St. Pierre und Miquelon E + 15-20
PN Pitcairn E + 20-30
PR Puerto Rico E + 11-15
PS Palaestina E + 15-20
PT Portugal E + 6-12
PW Palau E + 11-15
PY Paraguay E + 15-25
QA Qatar E + 15-20
RE Réunion E + 20-30
RO Rumänien E + 15-25
RS Serbien, Republik E + 9-15
RU Russische Föderation E + 15-25
RW Rwanda E + 15-25
SA Saudi-Arabien E + 15-20
SB Salomon-Inseln E + 16-25
SC Seychellen E + 11-20
SD Sudan E + 20-30
SE Schweden E + 6-12
SG Singapur E + 8-12
SH St. Helena, Ascension und Tristan da Cunha E + 20-30
SI Slowenien E + 7-10
SK Slowakische Republik E + 7-15
SL Sierra Leone E + 20-30
SM San Marino E + 8-20
SN Senegal E + 15-25
SR Suriname E + 15-20
SS Suedsudan E + 15-25
ST St. Thomas und Principe E + 15-20
SV El Salvador E + 20-30
SX St. Maarten E + 11-20
SZ Swasiland E + 15-30
TC Turks und Caicos E + 15-20
TD Tschad E + 20-30
TG Togo E + 15-25
TH Thailand E + 12-15
TJ Tadschikistan E + 20-30
TK Tokelau E + 15-25
TM Turkmenistan E + 20-30
TN Tunesien E + 12-15
TO Tonga E + 15-20
TR Tuerkei E + 10-20
TT Trinidad und Tobago E + 20-30
TV Tuvalu E + 15-20
TW Taiwan (Chinesisches Taipei) E + 10-12
TZ Tansania E + 15-25
UA Ukraine E + 15-20
UG Uganda E + 15-25
UM Amerikanische Überseeinseln, kleinere E + 11-15
US Vereinigte Staaten von Amerika E + 11-15
UY Uruguay E + 20-30
UZ Usbekistan E + 15-25
VA Vatikan E + 12-20
VC St. Vincent und Grenadinen E + 15-20
VE Venezuela E + 20-30
VG Virginische Inseln, britischer Teil (Tortola) E + 15-20
VI Amerikanische Jungferninseln E + 11-15
VN Vietnam E + 15-30
WS Samoa, West E + 16-25
XZ Kosovo / Interimistische Verwaltung der Vereinten Nationen E + 9-15
YE Jemen E + 20-30
YT Mayotte E + 15-20
ZA Suedafrika E + 15-25
ZM Sambia E + 15-25
ZW Zimbabwe E + 15-20

 

 

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