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Packaging and Shipping

Swiss Made Direct / Packaging and Shipping

SHIPPING INFORMATION

DELIVERY TIME, DAMAGES and VAT/CUSTOMS

Packing, damages and order issues: We try to pack our goods as well as possible – but it can happen that a product arrives damaged. The time for dispatching goods might sometimes up to 3 weeks until we do get the products. Please, note you have to report it immediately (after opening the parcel, within 48 hours) to the courier as well as to us and send a picture of the parcel and the damaged goods, in cause of damages or any other goods related issues! Without sent image of the package and products, we won’t accept your complain. 

Shipping: After the product is packed, the shipping time of the chosen shipping way needs to be added. Depending on the chosen delivery option and products you chose, you can wait between 5 and 32 days your order to be sent by us. Delivery date is only roughly estimated in the order process, we cannot guarantee the arrival date. Anyway, you will receive A CONFIRMATION NOTE when the order is sent. You will also see this information in your account and in the notification email you will receive.

You find below a table with the longest estimated shipping times from Swiss Post, after you received the email that your order has been shipped or you see in your account that the order is completed.

URGENT ORDERS

NOTE: Some products we don’t by ourselves, so we need to order products from the Swiss producers. If you want to be sure that your order will arrive before a special date, Christmas or a birthday etc.: with placing the order you have to inform us within 24 hours with a NOTE or EMAIL and tell the EXACT date you want your products to be delivered. In the case of negative reply, we can easily change or cancel such order. If we do not get your NOTE or EMAIL in the required period, we cannot take back the ordered items. If we have to take back the item a cancellation fee of USD 50.00 is due. We can never guarantee that a shipping arrives in time but we will make sure that you receive the order as soon as possible.

Carrier Fees

Most carriers charge an amount for their service, paperwork with custom/VAT of your country (we have nothing to do with your country’s laws). The amount vary between 10$ – 50$ depending on your country. This amount is due from the importer of the goods (customer).   What you have to pay are official taxes and duties of your country (f.e. custom, VAT, FDA or others).

VAT AND CUSTOMS INFORMATION

Please note that you might have to pay for VAT and customs in your country. The buyer is the importer of the goods and therefore responsible for the VAT and customs. The buyer is also responsible to check if a good can be imported in the country where it should be sent to. Orders shipped into  your country may be subject to import taxes, customs duties and fees levied by the destination country or carrier. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Swissmade.direct has no control over these charges, nor can Swissmade.direct predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for more information. It is the purchasers’s responsibility to obtain the import regulations of the destination country. We are not responsible for any difficulties, delays or losses regarding this matter. There will be no refunds if the goods can not be imported in your country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The exact amount of the customs duty depends on your country’s legal regulations and the individual product. We cannot influence this and will not write illegally lower invoices or send it from outside of Switzerland because both actions are a tax crime, for you and for us. Note: If you do not pay this VAT and custom taxes and your order will be sent back to us, there will be no refund! Instead of there will be due the charge for sending back your order and a handling fee of USD 50.00 to your account or credit card.

If you want know more about VAT and customs of your country, please visit on Wikipedia https://en.wikipedia.org/wiki/List_of_countries_by_tax_rates

DDP service: This service includes all costs including customs and VAT. This will be available soon worldwide and will be separate announced.

Estimated shipping times on SwissPost economy sendings as most time consuming shipping way.

Country ISO Code Country Name Estimated Time
AD Andorra E + 6-15
AE Vereinigte Arabische Emirate E + 15-25
AF Afghanistan E + 20-25
AG Antigua und Barbuda E + 15-20
AI Anguilla E + 15-20
AL Albanien E + 10-15
AM Armenien E + 15-20
AO Angola E + 20-30
AR Argentinien E + 15-20
AS Samoa, amerikanischer Teil E + 16-25
AT Oesterreich E + 5-8
AU Australien E + 9-15
AW Aruba E + 20-25
AZ Aserbaidschan E + 15-25
BA Bosnien-Herzegowina E + 7-15
BB Barbados E + 15-25
BD Bangladesh E + 20-30
BE Belgien E + 4-7
BF Burkina Faso E + 15-25
BG Bulgarien E + 8-15
BH Bahrain E + 20-25
BI Burundi E + 20-30
BJ Benin E + 20-25
BM Bermuda E + 20-25
BN Brunei E + 15-20
BO Bolivien E + 15-25
BR Brasilien E + 16-25
BS Bahamas E + 15-25
BT Bhutan E + 20-30
BW Botswana E + 15-20
BY Belarus E + 15-20
BZ Belize E + 15-20
CA Kanada E + 8-12
CC Kokos-Insel (Keeling) E + 9-15
CD Kongo, demokratische Republik E + 15-25
CF Zentralafrika E + 20-30
CG Kongo (Republik) E + 20-30
CI Elfenbeinkueste E + 15-25
CK Cook-Inseln E + 15-25
CL Chile E + 10-20
CM Kamerun E + 15-25
CN China (Volksrepublik) E + 15-25
CO Kolumbien E + 11-25
CR Costa Rica E + 15-25
CU Kuba E + 15-25
CV Kapverdische Inseln E + 15-20
CW Curaçao E + 15-25
CX Weihnachtsinseln (indischer Ozean) E + 20-30
CY Zypern E + 20-30
CZ Tschechische Republik E + 8-10
DE Deutschland E + 4-7
DJ Djibouti E + 15-25
DK Dänemark E + 5-7
DM Dominica E + 15-20
DO Dominikanische Republik E + 10-20
DZ Algerien E + 8-15
EC Ekuador E + 15-25
EE Estland E + 15-25
EG Ägypten E + 15-30
ER Eritrea E + 15-20
ES Spanien E + 7-10
ET Äthiopien E + 15-20
FI Finnland E + 8-10
FJ Fidschi E + 20-25
FK Falkland-Inseln E + 15-25
FO Faeroer-Inseln E + 11-15
FR Frankreich E + 5-7
GA Gabun E + 20-30
GB Grossbritannien und Nordirland E + 6-10
GD Grenada E + 15-20
GE Georgien E + 15-20
GF Franzoesisch-Guyana E + 15-25
GG Guernsey E + 7-10
GH Ghana E + 15-25
GI Gibraltar E + 12-20
GL Grönland E + 20-35
GM Gambia E + 20-30
GN Guinea (Republik) E + 15-25
GP Guadeloupe E + 15-25
GQ Aequatorial-Guinea E + 15-25
GR Griechenland E + 10-20
GS Suedgeorgien und die suedlichen Sandwichinseln E + 15-25
GT Guatemala E + 15-25
GU Guam E + 11-15
GW Guinea-Bissau E + 15-20
GY Guyana E + 15-20
HK Hongkong E + 8-10
HN Honduras E + 11-20
HR Kroatien E + 8-12
HT Haiti E + 15-25
HU Ungarn E + 6-10
ID Indonesien E + 15-25
IE Irland E + 6-10
IL Israel E + 10-15
IM Man, Insel E + 9-15
IN Indien E + 15-20
IQ Irak E + 15-20
IR Iran E + 15-20
IS Island E + 8-12
IT Italien E + 8-15
JE Jersey E + 9-15
JM Jamaika E + 15-25
JO Jordanien E + 20-25
JP Japan E + 8-10
KE Kenia E + 15-30
KG Kirgisistan E + 20-30
KH Kambodscha E + 15-30
KI Kiribati E + 15-20
KM Komoren E + 15-20
KN St. Christoph (St. Kitts) und Nevis E + 15-20
KP Korea, demokratische Volksrepublik (Nordkorea) E + 15-25
KR Korea, Republik (Suedkorea) E + 8-12
KW Kuwait E + 20-25
KY Cayman E + 20-25
KZ Kasachstan E + 15-25
LA Laos E + 25-30
LB Libanon E + 11-20
LC St. Lucia E + 15-20
LK Sri Lanka E + 15-25
LR Liberia E + 20-30
LS Lesotho E + 15-25
LT Litauen E + 8-15
LU Luxemburg E + 5-7
LV Lettland E + 8-15
MA Marokko E + 15-30
MC Monaco E + 5-15
MD Moldova E + 15-20
ME Montenegro, Republik E + 9-15
MG Madagaskar E + 15-30
MH Marshall-Inseln E + 11-15
MK Mazedonien, ehemalige jugoslawische Republik E + 8-12
ML Mali E + 20-30
MM Myanmar (Union) E + 11-20
MN Mongolei E + 15-25
MO Macao E + 15-20
MP Marianen-Inseln E + 11-15
MQ Martinique E + 15-25
MR Mauretanien E + 20-30
MS Montserrat E + 15-20
MT Malta E + 10-15
MU Mauritius, Insel E + 10-20
MV Malediven E + 20-30
MW Malawi E + 20-30
MX Mexiko E + 20-35
MY Malaysia E + 10-15
MZ Mosambik E + 20-30
NA Namibia E + 15-20
NC Neukaledonien E + 20-25
NE Niger E + 15-25
NF Norfolk-Insel E + 15-20
NG Nigeria E + 15-25
NI Nikaragua E + 15-25
NL Niederlande E + 5-8
NO Norwegen E + 8-10
NP Nepal E + 15-25
NR Nauru E + 15-20
NZ Neuseeland E + 12-15
OM Oman E + 20-30
PA Panama E + 15-25
PE Peru E + 15-25
PF Französisch-Polynesien E + 15-25
PG Papua-Neuguinea E + 20-25
PH Philippinen E + 15-25
PK Pakistan E + 15-25
PL Polen E + 7-12
PM St. Pierre und Miquelon E + 15-20
PN Pitcairn E + 20-30
PR Puerto Rico E + 11-15
PS Palaestina E + 15-20
PT Portugal E + 6-12
PW Palau E + 11-15
PY Paraguay E + 15-25
QA Qatar E + 15-20
RE Réunion E + 20-30
RO Rumänien E + 15-25
RS Serbien, Republik E + 9-15
RU Russische Föderation E + 15-25
RW Rwanda E + 15-25
SA Saudi-Arabien E + 15-20
SB Salomon-Inseln E + 16-25
SC Seychellen E + 11-20
SD Sudan E + 20-30
SE Schweden E + 6-12
SG Singapur E + 8-12
SH St. Helena, Ascension und Tristan da Cunha E + 20-30
SI Slowenien E + 7-10
SK Slowakische Republik E + 7-15
SL Sierra Leone E + 20-30
SM San Marino E + 8-20
SN Senegal E + 15-25
SR Suriname E + 15-20
SS Suedsudan E + 15-25
ST St. Thomas und Principe E + 15-20
SV El Salvador E + 20-30
SX St. Maarten E + 11-20
SZ Swasiland E + 15-30
TC Turks und Caicos E + 15-20
TD Tschad E + 20-30
TG Togo E + 15-25
TH Thailand E + 12-15
TJ Tadschikistan E + 20-30
TK Tokelau E + 15-25
TM Turkmenistan E + 20-30
TN Tunesien E + 12-15
TO Tonga E + 15-20
TR Tuerkei E + 10-20
TT Trinidad und Tobago E + 20-30
TV Tuvalu E + 15-20
TW Taiwan (Chinesisches Taipei) E + 10-12
TZ Tansania E + 15-25
UA Ukraine E + 15-20
UG Uganda E + 15-25
UM Amerikanische Überseeinseln, kleinere E + 11-15
US Vereinigte Staaten von Amerika E + 11-15
UY Uruguay E + 20-30
UZ Usbekistan E + 15-25
VA Vatikan E + 12-20
VC St. Vincent und Grenadinen E + 15-20
VE Venezuela E + 20-30
VG Virginische Inseln, britischer Teil (Tortola) E + 15-20
VI Amerikanische Jungferninseln E + 11-15
VN Vietnam E + 15-30
WS Samoa, West E + 16-25
XZ Kosovo / Interimistische Verwaltung der Vereinten Nationen E + 9-15
YE Jemen E + 20-30
YT Mayotte E + 15-20
ZA Suedafrika E + 15-25
ZM Sambia E + 15-25
ZW Zimbabwe E + 15-20
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