This privacy statement was last changed on 02/07/2024, last checked on 02/07/2024, and applies to citizens of Australia.
In this privacy statement, we explain what we do with the data we obtain about you via https://swissmade.direct. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data upon termination of the service for the following number of months: 5 years
1.2 Payments
1.2 Payments
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data upon termination of the service for the following number of months: 10 years
1.3 Registering an account
1.3 Registering an account
The following categories of data are collected
- A first and last name
- Account name or alias
- An email address
Retention period
We retain this data upon termination of the service for the following number of months: 5 years
1.4 Newsletters
1.4 Newsletters
The following categories of data are collected
- A first and last name
- Account name or alias
- An email address
Retention period
We retain this data upon termination of the service for the following number of months: 5 years
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data upon termination of the service for the following number of months: 10 years
1.6 To be able to comply with legal obligations
1.6 To be able to comply with legal obligations
The collection is required or authorized by the following law or court/tribunal order:
We do not sell any personal data.
Data may be shared with third parties, but this is exclusively for enhancing our services and the customer’s understanding of our platform, its products, and the information we provide. Sharing data also aids us in fulfilling our legal obligations regarding the sale of goods. All third-party service providers are obliged to protect your data and cannot use such data for their own purposes.
According to Swiss law, businesses are required to collect certain personal data to comply with the following legal obligations:
1. **Financial Records and Transactions**: For taxation purposes and to comply with accounting laws, businesses need to collect and retain data related to financial transactions, including customer name, address, and details of purchases.
2. **Customer Identification and Anti-Fraud Measures**: According to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, businesses are required to verify the identity of their customers, often collecting data such as full name, date of birth, and address.
3. **Data Protection and Privacy**: Under the Federal Act on Data Protection (FADP), businesses are required to collect consent from individuals before processing their personal data. This requires the collection of at least some personal data to document this consent.
4. **E-commerce regulations**: If your company sells goods online, you may be required to collect and retain customer data for warranty purposes, to comply with return/exchange policies, and to document online transactions.
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data upon termination of the service for the following number of months: 5 or 10 years
1.7 Compiling and analyzing statistics for website improvement.
1.7 Compiling and analyzing statistics for website improvement.
The following categories of data are collected
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Sex
Retention period
We retain this data until the service is terminated.
1.8 To be able to offer personalized products and services
1.8 To be able to offer personalized products and services
The following categories of data are collected
- Account name or alias
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
Retention period
We retain this data until the service is terminated.
1.9 Deliveries
1.9 Deliveries
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We retain this data upon termination of the service for the following number of months: 10 years
2. Sharing with other parties
We only share or disclose this data to other recipients for the following purposes:
Purpose of the data transfer: Parcel delivery, parcel tracking and related customer support for the specific order
Country or state in which this processor is located: Switzerland & Germany
Purpose of the data transfer: Parcel delivery, parcel tracking and related customer support for the specific order
Country or state in which this processor is located: Switzerland
Purpose of the data transfer: enhance user experience on site and on email
Country or state in which this processor is located: UK & India
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
4. What if you don't provide us with your personal information?
If you don’t provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.
5. How we respond to Do Not Track signals & Global Privacy Control
Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.
6. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (AU) webpage.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
7. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
8. Third party websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
9. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
10. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:
10.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Swissmade Trading Ltd.
Littauerboden 1
6014 Lucerne
Switzerland
Switzerland
Website: https://swissmade.direct
Email: privacy@swissmade.direct
Phone number: +41335333988
13. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Chief Compliance Officer (CCO)
Swissmade Trading Ltd.
Compliance Department
Littauerboden 1
6014 Lucerne
Switzerland
Annex
Annex of Privacy Statement
WooCommerce
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
We collect information about you during the checkout process on our store.What we collect and store
While you visit our site, we’ll track:- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example —Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.Complianz | The Privacy Suite for WordPress
This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymized and stored in our database. For more information, see the Complianz Privacy Statement.YITH Plugins
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
What we collect and store
YITH Gift Cards for WooCommerce premium
While you visit our site, we collect information about you during the checkout process on our store. We’ll track:- Sender’s name, recipient’s name and email address: we’ll use this to create gift card products
YITH WooCommerce Recover Abandoned Cart Premium
While you visit our site, we’ll track:- Products added to cart: these will be used to send you marketing messages and invite you to complete the order.
- Name, Last name, Email and Phone number: data used with the purpose to contact you.
Note: you may want to provide further details about your cookie policy and add a link to that section from here.
YITH WooCommerce Wishlist
While you visit our site, we’ll track:- Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
- Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store staff
Who on our team has access
YITH Gift Cards for WooCommerce premium
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:- Sender name, recipient name, recipient email address, delivery date, message, amount and balance of the gift card you have purchased
YITH WooCommerce Recover Abandoned Cart Premium
Members of our team have access to the information you provide. For example, both Administrators and Shop Managers. Our team members have access to this information to help you fulfill orders and provide support.YITH WooCommerce Wishlist
Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:- Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists
